Shipping policy
Postage
All items where possible are despatched the same working day if the order is received before 1 pm. You will receive an email once your order is dispatched. These are usually despatched via Royal Mail on a 48-hour tracked service. The tracking details can be found under your order either on the World of Oosh website under your orders or in your confirmation email and this will be updated on the morning of delivery by Royal Mail. You can also track parcels through the Royal Mail website: royalmail.com/track-your-item. The service is not a guaranteed service so we cannot be held responsible for any 3rd party deliveries arriving late. We do ask that you allow up to 10 working days for delivery before contacting us.
Once the order is despatched, we cannot change any delivery address details, please make sure all details provided are correct before confirming your order.
We do operate a safe place policy. This means that a carrier will attempt delivery at the recipient's address first. If there is no response, they will attempt to leave the product in a safe place or with a neighbour where possible. You will receive an email from Royal Mail when the items cannot be delivered which will contain instructions from Royal Mail on how to receive your parcel. Please note calling cards are no longer left by any Postage or carrier services.
If our supply of the products is delayed by an event outside of our control (such as acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threats of war, impositions of sanctions, industrial action, accident, or general delays) then we will advise you of the delays as soon as possible and take steps to minimalise the delay. You may contact us if there is a risk of substantial delay to cancel your order and receive a full refund if the items have not been received. Your statutory rights as a consumer are not affected.
Please note that promotional offers, discount codes and vouchers can only be applied to specific products. They cannot be used for discounts on postage or delivery charges unless otherwise specified.